Refund policy
Returns
Bloom orders are non-returnable.
For eligible non-bloom items, we offer store credit only; refunds are not available. Items must be returned unused, with tags attached and in their original packaging, unless your return instructions say otherwise. We may decline a return if an item has been used, damaged, or handled beyond what’s needed to check it.
Contact us to check eligibility and start a return.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at rosetjl@melrosemaison.com